Community-based urgent care services launched – Bracknell and Ascot | Adults and children living in Bracknell and Ascot can now access same-day urgent care within the community, thanks to new services introduced by multiple health organisations working together.       NHS commissioners in Bracknell have been working in close collaboration with One Medical Group, Berkshire Primary Care (BPC) and local Primary Care Networks (PCNs), to co-design a new Integrated Urgent Care Winter pathway.

A weekday daytime home visiting service, same-day acute illness clinics and an evening paediatric clinic have all been set up to provide joined-up care to support patients stay away from hospital as winter approaches.

Launched towards the end of October 2020, the pathway offers three same-day urgent care services:-

Access into the new services is via General Practice referral only, meaning that all patients should continue to contact their GP surgery if they have an urgent health need. If appropriate, the clinician will then book the patient in with the local Integrated Urgent Care Team, who will be delivering the services, and provide details of their appointment.

All outcomes of consultations carried out by the Integrated Urgent Care Team will be added to the patient’s medical record.

The new services are the work of NHS commissioners in Bracknell, One Medical Group, GP Federation Berkshire Primary Care (BPC) and local GP networks (Primary Care Networks).

Helen Snowden, Director of Operations for Berkshire Primary Care, said: “Berkshire Primary Care is proud to provide the infrastructure that has allowed the new service to be developed. The joining up of Primary Care and Urgent Care makes sense and this has provided the ideal opportunity to co-design new pathways for improved access for patient care.”

Local GP and Primary Care Network (PCN) lead, Dr Farhad Daruwalla, said: “The COVID-19 pandemic has caused substantial additional pressures on General Practice in relation to meeting all of the physical and mental wellbeing needs of patients at a time of public health emergency. Together with our partners in Urgent Care, we have worked to design and implement a new service to boost the availability of appointments and home visits. The service has been well received by our patients and has also helped release some additional capacity in GP surgeries to help patients whether they have a new illness or a long-term health condition.”

Shaun Major-Preece, Director of Professions & Quality for OnePrimaryCare, part of OneMedicalGroup, said: “We have been working with Berkshire Primary Care and the Bracknell and Ascot Primary Care Networks, to develop and implement integrated urgent care pathways for the local populations. These pathways allow patients to access same-day care if they have urgent primary care needs; such as those needing home visits or those feeling unwell. The pathways have been successful and we are really proud of the collaborative approach that we have taken collectively as care providers to ensure patients’ needs are met.”

Delivering the new Urgent Care Winter pathway is a multi-disciplined team made up of GPs, Advanced Nurse Practitioners, Nurse Practitioners, Paramedic Practitioners, Advanced Clinical Practitioners and Urgent Care reception staff. Some members of the team include staff who were redeployed into Primary Care to support with the COVID response.

The services are only for urgent health needs. Anyone with non-urgent health needs should continue to use the following services:

Always call 999 if you are facing a very serious or life-threatening situation.